Terms of Service

Lokam.ai provides an AI-powered voice platform to automotive dealerships and businesses, enabling outbound AI-generated voice calls for:

• Service Feedback: Collecting feedback from customers following a service center visit.
• Sales Feedback: Collecting feedback from customers following a showroom or sales interaction.

Services include AI-generated outbound calling, call transcripts, call recordings, booking management, reminders, analytics dashboards, and integrations with third-party Dealer Management Systems (“DMS”) and Customer Relationship Management systems (“CRM”). Features may be updated, modified, or discontinued at any time.

Lokam.ai is a technology platform and technical service provider. Lokam does not initiate calls on its own behalf, does not independently select the consumers to be called, and does not control or verify the consent obtained by Dealers from consumers. All outbound calls placed through the platform are initiated at the direction of and on behalf of the Dealer. Lokam is responsible for the technical compliance of the calling system, including required disclosures, opt-out mechanisms, recording notices, and AI voice disclosures under the TCPA and FCC regulations. The Dealer’s compliance responsibility is limited to ensuring that every consumer contact submitted to the platform has provided valid prior express consent to be called, as described in Section 5.

You must have obtained valid prior express consent from each consumer before submitting their contact information to Lokam for calling. This is your primary and non-delegable compliance obligation under this Agreement.

This obligation applies to all consumer data submitted to Lokam, whether uploaded manually or accessed through a connected DMS, CRM, or other third-party data source.

• Manual Uploads. Before uploading a contact list, you must confirm that prior express consent has been obtained for each consumer on the list.
• Third-Party DMS and CRM Integrations. Where you connect a DMS, CRM, or any other external data source to the Lokam platform to supply consumer contact data, you are solely responsible for:
  • Ensuring that consumer data obtained from that system meets the consent requirements in Section 5.1;
  • Ensuring your use of that third-party data through Lokam’s platform is authorized under the terms and privacy policies of the third-party system; and
  • Validating, before any call is placed using data from a third-party integration, that consumers in that dataset have valid consent and have not revoked it.
• Certification on Submission. Each time you upload a contact list or activate a data integration that results in calls being placed through the platform, you certify that:
  • Prior express consent has been obtained for all consumers in that dataset;
  • To your knowledge, no consumer in the dataset has revoked consent or requested not to be contacted;
  • You accept full legal responsibility for any TCPA violations arising from calls placed using data you provided.

Lokam does not audit or verify the consent status of data you submit or that is accessed through your integrations. Connecting a third-party system to the Lokam platform does not constitute any validation by Lokam of that data’s compliance other than our internal DNC list.

If at any point, a consumer wishes to revoke their consent or opts out of the calls, we will add that customer to our internal DNC list for your dealership. After that, we are not supposed to contact the concerned customer. Every week, Lokam will update the newly added customers to the DNC list of your organization through an email and you are responsible for updating your DNC list with this information for any downstream use cases that fall under the TCPA guidelines.